Covid 19 FAQ

What measures have your stores implemented for customer safety?

We want our customers and colleagues to continue to feel safe in our stores.

We are following all safety advice from government, and we continue to have health and safety measures in place in all stores.

These measures include:

  • On entering the store, customers have the opportunity to use the hand sanitiser that is provided at the store entrance.

  • Perspex screens or cubicles have been installed on tills to help protect customers and employees.

We have revised our face covering policy in line with government guidance, the wearing of face coverings for our colleagues and customers in store is now personal choice.

Are the fitting rooms, toilets and seating areas open?

Our fitting rooms, toilets and seating areas have now reopened.

Do you have/ Where in the store are hand sanitisers located?

Customers will be able to sanitise their hands upon entry into the store.

Will the lifts and escalators be available for use?

Our lifts and escalators are available for use.

Will staff wear face masks/gloves?

Face masks and gloves will be made available to employees if they wish to use them.

Contactless Payments – what is the maximum amount?

We are encouraging card payments and contactless when possible to minimise cash interactions. The maximum limit is £50.

Will there be a limited number of people allowed in the store?

We are following usual capacity guidelines for each of our stores.