Careers FAQ

I applied for a job but haven’t had a response yet, who should I contact?

Everyone who applies to us automatically receives an acknowledgement email. It is also our policy to reply to every candidate within two weeks of the job being filled to let them know exactly where they stand even if they haven’t been successful.

Forgotten your password?

If you're forgotten your password simply click on the 'Forgot your password?' link at the bottom of the log in page and enter either the email address you registered with or your username. A password recovery email will then be sent to that address. Alternatively if you did not enter a contact email address for your profile, you can answer the security question you selected and you can reset your password in that screen.

My log in doesn't seem to work anymore? 

Your username and password are only active for 90 days for security reasons. If you're returning after 90 days you will need to reset your password. You can do this using the 'Forgotten your password?' link on the log in page of the site. Click on this and you will receive a secure email to the address in your profile and this allows you to reset your password and create a new one.

What are job alerts?

Job alerts are simply emails that are sent to your email address when a role comes up that suits you. In order to set these up you just need to create a log in and then set up your alerts by telling us what position you're looking for and where. Our system will then look out for these jobs and when one comes up we'll send you an email to let you know, brilliant eh?

What's the job basket for?

Your job basket is a place where you can store jobs before you decide to check them out properly and apply. While you're searching for jobs on the system you might see a number of different roles that suit you. Instead of having to go back and find them after you've made one application you can simply 'save them to you job basket' and retrieve them to look at or apply to later. In order to use this feature you will need to have created a log in and you can access your job basket from the first page you see after you've logged in, just click on 'view job basket'. You will still need to apply before the job closes.

How do I search for jobs?

You can do this on the Search & Apply page. You don't need to log in to search vacancies but if you don't you won't be able to apply or save any of the roles that you find so create a log in if you're thinking of applying. 

You are then presented with a number of search criteria, so you can search by location, by business unit (i.e. stores or depots or both), by position type, the type of role (Full-time or Part-time) and also the shift pattern that you're looking for. You don't have to select all of these and can search by each criteria or any combination of them to find the role that suits you best.

Are there training and development opportunities?  We have various training programs to help assist you throughout your career with Penneys. Please visit our Training and Development section for further information.  Do you offer internships? We recommend that you contact the store you're interested in directly for all work experience placements. From time to time we may advertise placements for Buying, Merchandising, Retail and Head office functions with Universities so don't forget to check there too!

Is every vacancy shown on the website?

We have an internal succession rate to be proud of, so not every vacancy will make it as far as our external website. Whenever we are looking for external talent though, it'll be shown on our careers pages on this site and also on some external job boards.

Why do I need to create a log in?

We’ve tried to create an online application system that really helps you to find the right jobs with us. When you create a log in our system, will know who you are every time you visit us. This means you can receive job alerts, apply for a vacancy and you can also save jobs half way through an application.

Can I send you my CV?

Unfortunately not. As you can imagine, we receive thousands of applications every week and it would be impossible to take the time to read each one. That's why we ask you specific, structured questions and allow you to complete our simple assessment tools. From your answers we can easily identify if you'll be invited to the next stage of the selection process.

Can I upload any documents to support my application?

Yes, you can upload supporting documents during the online application process. We’d recommend you also bring these with you if you are invited to a selection event. 

What will happen after I have applied?

When you have completed an application you will receive an email to the email address that you have provided to us to confirm that we have received your application within 48 hours. The store or area that you have applied to is able to see your details and the role that you have applied for on our system. If you're unsuccessful you'll receive an email to tell you as soon as possible. If you have applied to a store and have not received a response within 28 days, please contact the store directly to follow up your application.

How do I go back to a job that I've started applying for previously?

First you need to access the website and log in using the same username and password details as you used when you set up your profile. Once you have entered you username and password, you'll see the link on the page to unfinished Job Applications providing the closing date has not passed for this role. To continue with an application just click on the 'continue' icon to the right of the job title that you'd like to apply for.

Can I update my profile information?

Yes of course! First you need to access the website and log in using the same username and password details as you used when you set up your profile. Once you have entered you username and password, you'll see the link on the page called 'My Details'. Click on this and you will see all of your details and can change and update them. You can also change your username and password here too.

Can I cancel my application?

Yes you can withdraw your application once you have applied for a vacancy. We’d appreciate it if you would call the store that you applied to via telephone and let them know why you have decided not to pursue a career with Penneys if you are already in the interview process. 

I’ve heard there’s a new store opening near to me, how do I apply for a job there?

Look out for details of new site openings on this website, we have a new stores listed on the Search & Apply page.

I work at Penneys and want to apply for an internal vacancy, should I do this online?

You can check out how to apply on the intranet, as we have a dedicated portal for you to apply through.

What will you do with my details?

We understand that your information is valuable so please rest assured that we will treat it in accordance with Data Protection laws. If your application is unsuccessful, your details will be destroyed within a reasonable period of time. If the application was speculative, or we think we may have another suitable position for you in the future, we may hold the information for further period of time, but we'll let you know that we're going to do just that and always give you the choice to opt out.

What should I expect to happen when I am invited to an interview or Assessment Centre?

Most first stages with Penneys are either a telephone interview or a face to face interview/selection event with our team of trained recruiters.  The interview will consist of competency based and motivational questions such as 'why are you interested in this position?'

How many different positions can I apply for?

You can apply for as many positions as you like! Our team of recruiters will be able to see all the applications you have made and we will identify how to move forward with your application.

I’ve received an email inviting me to select an interview slot, what do I do?

All you need to do is select the time and date that suits you best and click next. You will then receive a confirmation email to give you all the details and then reminders will be sent to you before your interview.

I can’t make my interview, what do I do?

If you were given the option to select your interview time and date online you may be able to re-book onto another date by clicking on the link in your email to complete this. This option is not always available as we have set deadlines of when you can re-book which vary from role to role. If you have been sent a specific interview time and you cannot attend, you must contact the store to re-book your interview. For new store recruitment, a dedicated email address will be communicated to you during the interview selection process and you will be able to contact the recruiters directly to see if you can re-book.

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