Refunds and Exchanges
Our refund and exchange policy is displayed in all of our stores at the Customer Services Desk.
- A full refund or exchange will be offered to all customers in possession of a valid receipt, provided the merchandise is returned unworn or unused, with the original tags still attached, within 28 days from date of purchase.
- Refunds will be made according to the method of payment at the time of purchase. Where the purchase was made by a debit or credit card the refund will be made to this card, provided the cardholder is present and in possession of the card otherwise an exchange will be offered. Please note a refund back onto a debit or credit card can take between 5 and 10 working days.
- Because of the nature of some products, we do not offer refunds or exchanges on underwear, jewellery or cosmetics. This list is not exhaustive and does not affect your statutory rights.
- In the event that you have purchased a faulty item, a refund or exchange will be processed at the customer service desk of your nearest store. Penneys does not offer postal exchanges or refunds.