Frequently Asked Questions

Refunds & Exchanges

Do I need a receipt to return a faulty item?

If an item is found to have a manufacturing fault no receipt is needed and a full refund or exchange can be obtained in our stores.

Can I return underwear for an exchange or refund?

Due to hygiene reasons underwear cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to the return the items back to store for a full refund.

Can I get a refund or exchange on an item without a receipt?

To obtain a refund or exchange a register receipt is needed, the item must be in a saleable condition with all tags attached and it must be within 28 days of purchase. You will find the latest date that you can return an item on your till receipt.

How long will it take for a refund to go back on my bank card?

Any funds due should appear on your bank account statement with 5-10 working days.  Please note that refund times are dictated by the card issuers and are outside our control.

Primark Gift Cards

Where can I buy a Primark gift card?

Gift cards can be purchased online on our Gift Card page (for UK delivery only) and in any of our stores.

Does my gift card expire?


What happens if my gift card is lost/stolen?

A gift card is like cash so please be careful with it as we accept no liability for lost, stolen or damaged gift cards.

Can I check my balance?

Yes, you can do this from our Gift Card page.


Garment Care

Can wire bras be machine washed?

Wire bras should only be hand washed as machine washing could cause the wire to separate and damage the machine.


Stock Queries

How can I find which stores are stocking my favourite items?

Please call the store who will be happy to provide you with stock information. You can find your nearest store along with contact details on the Our Stores page.

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