Frequently Asked Questions

Refunds & Exchanges

Do I need a receipt to return a faulty item?

If an item is found to have a manufacturing fault no receipt is needed and a full refund or exchange can be obtained in our stores.

Can I return underwear for an exchange or refund?

Due to hygiene reasons underwear cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to the return the items back to store for a full refund.

Can I get a refund or exchange on an item without a receipt?

To obtain a refund or exchange a till receipt is needed, the item must be in a saleable condition with all tags attached and it must be within 28 days of purchase. You will find the latest date that you can return an item on your till receipt.

How long will it take for a refund to go back on my bank card?

Any funds due should appear on your bank account statement with 5-10 working days.  Please note that refund times are dictated by the card issuers and are outside our control.

How do you pronounce Primark?

That's a very good question. We like to use Pr-Eye-Mark

I'm a blogger, how can I work with Primark?

We love hearing from bloggers and vloggers. You can contact our team using and uploading to Primania always gets our attention

What is your VAT Number?

The VAT number for Primark Stores Limited (UK) is GB422160891

Primark Gift Cards

Where can I buy a Primark gift card?

Gift cards eGift Cards can be purchased online on our Gift Card page and in any of our stores.

Does my gift card expire?

It is valid for two years from the date of the last transaction.

What happens if my gift card is lost/stolen?

A gift card is like cash so please be careful with it as we accept no liability for lost, stolen or damaged gift cards.

Can I check my balance?

Yes, you can do this from our Gift Card page.


Garment Care

Can wire bras be machine washed?

Wire bras should only be hand washed as machine washing could cause the wire to separate and damage the machine.


Stock Queries

How can I find which stores are stocking my favourite items?

Please phone the store who will be happy to provide you with stock information. You can find your nearest store along with contact details on the Our Stores page.


Customer Surveys

I've been asked to complete a survey on my receipt, where should I go to complete this?

Please go to to complete this survey.

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