At Primark, suppliers and factories commit to make our products in factories with good working conditions so that people are treated decently and paid a fair wage. We do not own factories and are very selective about who we work with. We place orders with factories and suppliers who manufacture products on our behalf. In fact, 98% of the factories making products for Primark also manufacture for other brands. This means orders for Primark are produced alongside items for other well-known brands.

To make it onto Primark’s approved factory list, each factory is vetted to internationally-recognised standards set out in the Primark Code of Conduct. The Code covers areas such as pay, employment policies and health and safety.

Once approved, it’s the job of our Ethical Trade and Environmental Sustainability Team, a group of more than 100 experts based in key sourcing countries, to monitor compliance. They audit every factory at least once a year, sometimes more, to check whether international standards are being met.

But Primark’s Ethical Trade and Environmental Sustainability Team does more than that. We believe that the more factory management and workers know about the standards we expect and why they matter, the more likely they are to meet them. We’ve also found that in some factories, certain workplace processes and systems are not being used to their full potential. Like specific HR processes for example. That’s why our Ethical Trade and Environmental Sustainability Team work hand in hand with suppliers, their factories and local partners to deliver training and programmes that help factories address locally-relevant issues and needs.